Estee Lauder

He took care of it. Thank you very much for excellent service. He checked on the order and it hadn't shipped out yet.

I placed an order, then cancelled it right away. I got a cancellation email from them that same day.

Now I find out it was never cancelled and they are delivering the item. Bad business with these people, and then trying to reach them is not possible.

I ordered a bottle of Aerin tuberose, gardenia perfume because the original one was no longer available. This new iteration is bad, way more expensive, and not good.

It doesn't last for five minutes. A bad product that's replacing what had been a very good product.

I got my order today and was shocked and frustrated because I received the wrong item( Advanced Night Repair sachet)I ordered and paid an exact amount for Pure Color Hi-Lustre Lipstick with Engrave.

This is the first time I ordered with issues.

So embarrassing and this is a BIG SCAM!!!

It would help if the company actually answered the phone. Just got tired of being shepherded through the voice mail circus.

Bronze Goddess perfume is like water I am very very disappointed in purchasing it I spent over $100 it was my birthday gift you need to get it right Estee Lauder!

Fill the jar up not the little jar inside the big jar. It came loose so your secret is out.

Send me a big jar of day wear. I like that that would be a substitute for the revitalizing supreme night boost cream $145 total is a lot of money for me. Im on Social Security.

I am disabled and I like Estee Lauder. I had a heart attack last year so Im looking forward to you taking care of this matter like retail businesses should even though I ordered it through the mail.

Customer service in Estée Lauder is a joke! I called about purchasing a product, and they never got back in touch with me.

I called a few days later and got the same runaround, and they still never returned my call, text or email. I'm looking for answers to my questions!

First time order online

Order tracker said it was on truck to deliver to me. Then turned around and returned to sender.

Called every day for a week no one knows where the order is. Keep saying Ill get refunded and after one month still no refund.

Hi,I returned the product on December 2, but it has been more than a month since then. I have called countless times but no one can help me solve this problem.

I also received your email saying that the product has been returned, but my credit card still does not show your refund. so I need your help,thanks!

You changed the uniqueness of such a great aroma /smell spellbound used to have , was my favorite and everyday perfume ,but you have changed it , but not the prize ,,, it's crazy I will never buy estee Lauder again

The pencil sharpener will not loosen from the case! Inside the lid of the box, it shows ge sharpener disconnected from the case. I cannot disconnect it!

This Estée Lauder Soft Clean Cleanser is not working properly.

The contents of this product is difficult to squeeze out. There for I cant use it.

I am one of your good customers. I use mostly este lauder and la mer products; having probably spent 1500 in last year and half.

I will not judge your product by your customer service as I think most of your products are some of the best. Customer service not so good. Bought a replacement of my lipstick that I use; dont have receipt; believe I bought it online; used half of it and then something broke. It has magnetic shut.

It is half full but cant move it up because something is broken. I want a replacement. It is 989.

Shirley Verville, 701 Hillcrest Drive, Maysville, Ky. 41056.